Contact Us If you would like to get in touch with us for any reason whether it be regarding product advice, changing or enquiring about your order, then please e-mail us at info@bm-camping.co.uk
We receive lots of E-mails every week, but we will endeavour to get back to you within 24 hours. If you would like to speak to us for any reason we would be delighted to hear from you.
Please call on: 01823 461414 Mon - Sat: 9.30am to 5pm & Sunday 10.30am to 4.30pm
If you would like to write to us please address all correspondence to; B&M Camping Willowbrook Garden Centre West Buckland Wellington Somerset TA21 9HX
Payment Options PayPal. Credit/Debit card.
B&M Camping currently accepts payment from within the UK and its associated islands, Ireland , and BFPO addresses using any of the following credit or debit cards.
VISA MASTERCARD MAESTRO SOLO DELTA VISA ELECTRON PAYPAL
No orders will be accepted without a valid card payment in the name of the registered card holder and its registered address.
Delivery & Postage We charge a flat rate of £4.95 for orders under £100.00 and free Postage for all orders over £100.00 within mainland UK.
If you require delivery outside of mainland U.K. Then please email us for a quote. This includes, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland
Please be advised we do NOT deliver to BFPO address's We do NOT deliver to P.O box's
Scottish Highlands and Islands will incur an extra charge of £24.99 for all orders placed through the website and over the phone. Postcodes included in this are listed below,
All orders will be dispatched within 24hours and delivery will take between 1-2 working days.
However if an item is not in stock we will let you know.
Please contact Customer Services at info@bm-camping.co.uk for more details.
For shipment to any other country please e-mail info@bm-camping.co.uk and we will be pleased to provide a quotation.
Returns policy for unwanted goods: "What if I just don't like the goods or they are the wrong size?" Return it to us unused within 14 days of purchase and we will give you the option of either choosing an alternative product or possibly having a refund for the goods (not including any postage paid). When you return the item to us, please ensure that the product is in its original packaging and that the manufacturers' tags are still attached.
You will need to cover your own costs for returning the item and it is advisable to send returns by recorded delivery as we cannot be held responsible for items that go missing in the post. We can only accept returned goods if they are of merchandising quality. We will not accept returned goods if they have been worn or used.
Tent Returns: Any tent returned to us must be in its original package and boxed, Any tent returned to us with the postage labels stuck to the bag will not be refunded. Returned tents that have been pitched, even indoors, are considered second-hand and un-sellable. Therefore tents that have been pitched or exhibit signs of use will be returned to the customer and a £4.95 charge applied for postage.
Returns Procedure for damaged goods: If you need to return an item we want to make it as easy and painless as possible for you. In order to do this we need your help, so please take the following steps so that we can process your package on its return.
1) Either e-mail info@bm-camping.co.uk or phone us on 01823 461414 and explain the situation. 2) Package the item appropriately and write your order number on the outside. 3) Enclose a brief note explaining the situation and what action you would like us to take. Remember to write your order number on the note so that we can identify your goods. Goods returned without a covering note will not be entered into the returns system.
If you follow these simple steps we will be able to process your return quickly and efficiently.
Please do not hesitate to contact us if you need any further information or advice.
Please note: We understand that some goods purchased in December are Christmas presents. Any unwanted Christmas gifts purchased in December will benefit from an extended return period and may be returned up until the 15th of January, provided that our returns policy is followed. In particular this means that returned goods must be unused or unworn with all tags and packaging intact.
Remember, we post out and receive thousands of packages a week in our warehouse. Therefore it is impossible for us to process anonymous packages turning up in our warehouse with no returns identification.
"But what if I discover my goods are faulty?" Don't worry, if on receipt of your goods you discover they are faulty or damaged please send an email as soon as possible to info@bm-camping.co.uk . We will either refund the goods, replace or repair them or issue a credit note depending on the circumstances. Refusal of Transaction B&M Camping reserve the right to refuse any order placed for any reason whatsoever. Nonacceptance of an order may arise from, but is not limited to, product unavailability, lack of payment authorization from your cardholder, or the identification of an error within the price or product details. We will contact you immediately if for whatever reason we are unable to fulfil your order. B&M Camping reserves the right to withdraw any products from there website at any time and/or to remove or edit content from the site. We will incur no liability to you or any third party if we withdraw a product from the website
Security At B&M Camping we realize how important it is to securely store any information that you have provided us. We use Secure Socket Layer (SSL) encryption technology to ensure the highest level of online security.
"What if I just don't like the goods or they are the wrong size?" Return it to us unused within 14 days of purchase and we will give you the option of either choosing an alternative product or possibly having a refund for the goods (not including any postage paid). When you return the item to us, please ensure that the product is in its original packaging and that the manufacturers' tags are still attached.
You will need to cover your own costs for returning the item and it is advisable to send returns by recorded delivery as we cannot be held responsible for items that go missing in the post. We can only accept returned goods if they are of merchandising quality. We will not accept returned goods if they have been worn or used.
Tent Returns: Any tent returned to us must be in its original package and boxed, Any tent returned to us with the postage labels stuck to the bag will not be refunded. Returned tents that have been pitched, even indoors, are considered second-hand and un-sellable. Therefore tents that have been pitched or exhibit signs of use will be returned to the customer and a £4.95 charge applied for postage.
Returns Procedure for damaged goods: If you need to return an item we want to make it as easy and painless as possible for you. In order to do this we need your help, so please take the following steps so that we can process your package on its return.
1) Either e-mail info@bm-camping.co.uk or phone us on 01823 461414 and explain the situation. 2) Package the item appropriately and write your order number on the outside. 3) Enclose a brief note explaining the situation and what action you would like us to take. Remember to write your order number on the note so that we can identify your goods. Goods returned without a covering note will not be entered into the returns system.
If you follow these simple steps we will be able to process your return quickly and efficiently.
Please do not hesitate to contact us if you need any further information or advice.
Please note: We understand that some goods purchased in December are Christmas presents. Any unwanted Christmas gifts purchased in December will benefit from an extended return period and may be returned up until the 15th of January, provided that our returns policy is followed. In particular this means that returned goods must be unused or unworn with all tags and packaging intact.
Remember, we post out and receive thousands of packages a week in our warehouse. Therefore it is impossible for us to process anonymous packages turning up in our warehouse with no returns identification.
"But what if I discover my goods are faulty?" Don't worry, if on receipt of your goods you discover they are faulty or damaged please send an email as soon as possible to info@bm-camping.co.uk . We will either refund the goods, replace or repair them or issue a credit note depending on the circumstances.
Refusal of Transaction B&M Camping reserve the right to refuse any order placed for any reason whatsoever. Nonacceptance of an order may arise from, but is not limited to, product unavailability, lack of payment authorization from your cardholder, or the identification of an error within the price or product details. We will contact you immediately if for whatever reason we are unable to fulfil your order. B&M Camping reserves the right to withdraw any products from there website at any time and/or to remove or edit content from the site. We will incur no liability to you or any third party if we withdraw a product from the website
Security At B&M Camping we realize how important it is to securely store any information that you have provided us. We use Secure Socket Layer (SSL) encryption technology to ensure the highest level of online security.
Suggestions
or Comments B&M Camping are committed to providing high quality goods and customer service. B&M Camping are completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us at info@bm-camping.co.uk or telephone Mon – Sat : 9.30am to 5:00pm or write to; B&M Camping Willowbrook Garden Centre West Buckland Wellington Somerset TA219HX
Tel.: 01823461414 email: info@bm-camping.co.uk
We endeavour to respond to all suggestions & com plaints within 24 hours. All contact information is kept confidential.
Disclaimer All trademarks, product names and company names or logos featured on the site are the property of their owners.
Throughout our site we have provided many of the manufactures' product information and specifications, to help you make an informed choice. This information is correct at the time of writing and will be updated as soon as any changes are required.
B&M Camping and Leisure Ltd is not liable for compensation or any losses incurred due to late deliveries or goods discovered to be faulty after use.
Changes to Terms and Conditions B&M Camping reserves the right to alter these Terms & Conditions at any time without specifically notifying its customers other than via the B&M Camping website. These alterations will apply to any orders received after the Terms & Conditions have been amended on the website.
